Refunds and Cancellations Policy

Zaacy Digital Marketing Agency is committed to delivering high-quality services tailored to meet our clients’ needs. This Refunds and Cancellations Policy outlines the conditions under which refunds or cancellations are applicable.

1. Services Covered by This Policy

This policy applies to the following services provided by Zaacy:

• Web development
• Digital marketing
• Social media management
• SEO services
• Other related services as outlined in our agreements

2. Refund Policy

2.1. Eligibility for Refunds: Refunds are issued under the following circumstances:

• Failure to deliver the agreed-upon service within the specified timeframe due to Zaacy’s error.
• Delivery of substandard work that does not meet agreed-upon specifications, provided sufficient proof is submitted.
• Mutual agreement between Zaacy and the client to terminate the project.

2.2. Non-Refundable Circumstances:

• Services already rendered and approved by the client.
• Delays caused by the client’s lack of communication or incomplete information.
• Changes in client’s requirements after the project has begun.
• Third-party issues outside of Zaacy’s control (e.g., platform downtimes).

2.3. Partial Refunds:

• For partially completed projects, a refund for the unfinished portion of the work may be issued after evaluation.

2.4. Refund Request Process:

• All refund requests must be submitted in writing to refunds@zaacy.com within 14 days of the project completion date.
• Include details of the service, reason for the request, and supporting evidence (e.g., correspondence, deliverables).
• Refunds are processed within 15 business days upon approval.

3. Cancellation Policy

3.1. Client-Initiated Cancellations:

• Clients may cancel a service within 7 days of purchase or project initiation, whichever is earlier.
• A cancellation fee of 20% of the project cost may apply to cover administrative expenses.

3.2. Zaacy-Initiated Cancellations: Zaacy reserves the right to cancel a project under the following circumstances:

• The client breaches the terms of the agreement.
• Non-payment or delayed payment for the agreed services.
• Inappropriate or abusive behavior by the client.

3.3. Cancellation Request Process:

• Submit a cancellation request in writing to cancellations@zaacy.com.
• Clearly state the reason for the cancellation and include relevant details.
• Cancellation requests are processed within 10 business days.

4. Exceptions

Certain services, including but not limited to consultation calls, audits, and custom one-time services, are non-refundable and non-cancellable once delivered or scheduled.

5. Dispute Resolution

In case of disagreements regarding refunds or cancellations, clients may contact our support team at support@zaacy.com. We aim to resolve disputes amicably and fairly.

6. Changes to This Policy

Zaacy reserves the right to update this Refunds and Cancellations Policy at any time. Clients will be notified of significant changes via email or through an announcement on our website.

Contact Us

For any questions about this policy, please contact:

Email: support@zaacy.com
Phone: [Your Contact Number]Address: [Your Office Address]

By engaging with Zaacy’s services, you agree to the terms outlined in this Refunds and Cancellations Policy.